Travel
(Some corrections, as per clarification from our host:
1. Mandala did not insist that we visit their place, its just that since the owner was expecting us, our host thought it right to push through with the ocular visit.
2. It was the marketing manager of the spa that offered the yoga class and not the resort manager.
My apologies to the resort manager if some of my readers believed it was him who made the offer. It was never my intention that he be the one to get blamed for the unfortunate event, thus no names were mentioned in my blogs, because as I admitted, I am not privy to the information that led to the spa's representative making the offer.
Thanks to our host for clarifying the issue. March 31, 2010, 12 p.m.)
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Here's an update on my blog on Mandala Spa, dated March 26 (link here).
First, I apologize for being brutally frank, but then again I am just airing my frustration, and let me clarify that it is not because we were not given the freebies, but because I just hate it when other people have to do the dirty work of others. But then again as this update would give, there's another story to what happened.
I am grateful, not because someone got the bashing for what I wrote, but because when someone from Mandala Spa made an effort to contact me to air their side, I felt like they are indeed trying to be the best in the business and that they really want everybody to be satisfied with their service, no matter how insignificant a client may be.
The last part I want to point out because I do not assume that anybody reads my rants. I may be a part of Cebu's media, but I am an insignificant part of it. I do not assume that I have any follower or that I really have any reader. I believe that I am quite small, a nobody, so to speak, in this business. So, I don't really believe that my thoughts would really matter a lot. Yet, here they are telling me their side of the story. This means a lot to me, and speaks a lot of their desire to be on top of their business. I salute you.
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I was told that what happened was a matter of mis-communication. Apparently, they did not make an offer for us to go to Mandala for free yoga, rather the yoga class was to be held in another resort.
Also, the free massage, I was told, was supposed to be just a token for us taking time to visit their place. Nothing more.
And no, they were not really that eager to have us visit their place, I was told. In fact, the caller told me that should they have known that this will happen, they would rather not have given the permission for us to see their place.
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I believe that everything that happens in our life is a worthy lesson that we should all consider. And perhaps, no matter who may have committed the mistake on this part, whether our gracious host (for whom I have deep respect for her deep sincerity and desire to give us the best experience, ever), the Mandala management, or I, still, looking for who's to blame is not the answer. Nobody's to blame, not even one's self. Because things have to happen as it should be, we just have to take it on stride.
I don't regret going to Mandala, I don't regret not being able to use their spoiled offer, nor do I regret writing what I wrote. And I hope that others concerned would also take such an attitude on the events that transpired after, and even those who may be facing similar circumstances.
No one is to blame, but then we must be ready to answer for the consequences of our actions. This is the golden rule, "Do unto others what you would want others to do unto you."
My intention was not to stir trouble but to bring to the attention of Mandala's management that what happened is not what a good host should be doing. Regardless if they are wanted or unwanted visitors. Fact is, the Golden Rule is the ultimate measuring stick.
I deeply empathize with our gracious host, and perhaps that is the reason why I was able to say things which may be a bit harsh and judgmental. I hope that Mandala's management would not go around giving her a hard time because that would not be the right thing to do. So far, I believe that Mandala is making effort to correct whatever mistake or misunderstanding that occurred.
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Now, let me clarify that our gracious host was the best host ever. Better than Mandala, unfortunately. In fact, I would recommend for Mandala to get her. Why? Because she is the kind of person who goes beyond what her given tasks requires of her just so she'd be able to give her clients an experience, regardless of how small or insignificant this client may be. I'm speaking on my behalf. I don't consider myself important, yet here she was going the extra mile to ensure that I would get the experience that I was hoping to get in Boracay, and even more.
Now, that's what I call a host, and I am sure that wherever she goes there would definitely be success, especially those engaged in the hospitality business.
Who would not want to feel special and important? Our gracious host certainly made us feel that way, and any guest would want to feel that way, I'm sure. With her, I am sure many will be coming back and recommending the place to their friends, acquaintances, and family.
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Thing is, they did admit that our gracious host requested for the ocular visit and suggested that they give us an experience as well (like the yoga class or the massage), as we might want to include such an extraordinary experience in whatever write up that we will be doing.
If they knew that it was not possible, they always had the option to decline. Now, I wouldn't know what happened after because only they could say for certain (our gracious host and Mandala's management).
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But then again, as I pointed out. Knowing where the misunderstanding started would be useless and nonproductive. The mere effort of Mandala in trying to air their side would be enough for them to send the message, "We mean business and every opinion matters to us."
For that, I applaud you.
Mandala Spa may just redeem themselves, after all. Well, they are the leader in the spa business in the region, and they're not a leader for nothing.
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To Mandala, may you prosper!